At Slapatio Sauce, every order is packed with care. If your order arrives damaged, incorrect, or incomplete, our team will review it and help with the right solution.
Refund or replacement requests must be submitted within 7 days of delivery.
Opened, used, or tampered products cannot be returned for hygiene and safety reasons.
Please include your order number and clear photos for damaged or incorrect items.
Because Slapatio Sauce is a food product, we cannot accept returns on opened, used, or tampered products. This policy helps protect all customers and keeps our product handling standards safe.
We may approve a refund, replacement, or store credit in the following cases:
The following items cannot be returned or refunded:
If your order arrives damaged or incorrect, please contact us with your order number, full name, clear photos of the item, photos of the shipping box, and a short explanation of the issue.
After review, we may offer a replacement, refund, or store credit depending on the situation.
If your refund is approved, it will be processed back to your original payment method. Please allow a few business days for the refund to appear depending on your bank or payment provider.
Shipping fees are non-refundable unless the issue was caused by our mistake.
If your product arrived damaged, defective, or incorrect, we may send a replacement at no additional cost after reviewing the request. Replacement approval depends on product availability and proof of the issue.
Orders can only be cancelled before they are processed or shipped. Once an order has been packed or handed over to the shipping carrier, cancellation may not be possible.
Email: hello@slapatio.sauce
Please include your order number and clear photos if your item arrived damaged or incorrect.
